Refund Policy

WanAPIs (the "Service") runs on prepaid credits with usage-based billing. You top up first, and each API call is charged by the tokens actually consumed or per request. Your balance may only be spent on API usage within the Service; it is neither a debt instrument nor a stored-value card.

All prices are published in advance at wanapis.com/pricing and docs.wanapis.com, so unit rates are known to you before you top up.

(1) 7-day no-questions-asked: within 7 calendar days of a top-up, and provided none of that credit has been consumed, you may request a full refund;

(2) Consumed credit is non-refundable: once a top-up has been drawn on for API usage, it is not refundable — the consumed portion corresponds to real upstream cost;

(3) No refund after a breach: balances on accounts suspended or terminated for breaching the Terms of Service or the Acceptable Use Policy are not refundable;

(4) Compensation for system faults: unintended charges caused by a fault in our own systems are, once verified, compensated with equivalent credit — or refunded to the original payment method if you prefer;

(5) Granted credit: sign-up test credit and any promotional credit cannot be withdrawn, refunded or transferred.

Email [email protected] with "Refund request" in the subject line, and include your registered email address, the top-up order number, the payment-platform transaction ID and the reason for the request.

We review and process requests within 7 business days of receipt. Approved refunds are returned to the original payment account. Settlement timing depends on the payment provider (card networks, third-party processors) and is typically 5–15 business days.

For orders settled through a merchant of record, the refund is executed by that provider under its own process, and any fees follow its rules.

Please contact us at [email protected] before filing a chargeback with your bank or payment platform. Most billing questions can be resolved from the per-request usage and charge details in the console Logs view, or with our help.

For usage that has actually been consumed and incurred upstream cost, a malicious or fraudulent chargeback is treated as a breach. We reserve the right to retain complete call and billing records, submit them as evidence to the payment provider, and suspend the account concerned.

If you dispute a charge, please contact us within 30 days of noticing it so we can retrieve and check the records in time.

This policy forms part of the Terms of Service and, together with the Terms, the Acceptable Use Policy and the Privacy Policy, constitutes the entire agreement between you and the Service. Where this policy and the Terms differ, the more specific clause prevails.

We may update this policy at any time. Material changes are notified in advance to your registered email address; minor adjustments are reflected in the "Last updated" date on this page. This policy is governed by the laws of the People's Republic of China.